If your flowers arrive in less-than-expected condition, please take these steps:

Let Us Know Quickly: Contact Bukets.com by phone and email us at info@bukets.com the same day you receive your order.

Send Us Photos: Please provide clear pictures of:
Any damaged flowers.
The labels on each box.
The boxes themselves.

Getting It Resolved

After reviewing your case, we may offer a full refund or a refund for the value of the damaged items.
In some cases, Bukets.com might propose sending a replacement or offering you a special discount. The choice is yours!
Please include photos or a video of your entire flower order when you submit your concern.
To ensure a timely resolution, please report any issues on the same day your flowers arrive.

About Substitutions

Occasionally, we may need to substitute flowers due to availability or quality concerns. Rest assured, we'll only do this when absolutely necessary.
Any substitutions will be of equal or greater value than your original choice, and we'll adjust the price accordingly.

Important Notes

Bukets.com cannot issue refunds exceeding the original purchase price.
Proper flower care is your responsibility once they're delivered.
As natural products, fresh flowers may have slight variations in color and size. Our website photos are as accurate as possible, but minor differences don't qualify as a reason for a claim.

Refunds for Cancellations Policy

Both you and Bukets.com have the right to cancel a flower order for any reason. Here's how it works:

Timing Matters: Please give us at least 10 days' notice before your scheduled delivery date if you need to cancel. This helps us manage our inventory and avoid unnecessary costs.
Last-Minute Changes: If you must cancel with less than 10 days' notice, we'll do our best to accommodate you, but we can't guarantee we'll be able to process a cancellation.
How to Cancel: Please provide your name, order number, address, and the last four digits of your credit card (if applicable).

Important Note About Refunds

To cover our administrative costs, a 20% fee will apply to all cancellations resulting in a refund.
We'll process your refund within 48 hours of confirming your cancellation, and the funds will go back to the original credit card or PayPal account.

We understand that plans can change, and we want to make the cancellation process as easy as possible for you!